Privacy Policy

1. Information We Collect

We collect the following types of information to operate efficiently and provide the best experience:

2. How We Use Your Information

We use your data for the following legitimate purposes:

• To create and manage user accounts
• To process and deliver orders
• To send invoices, receipts, and order confirmations
• To provide customer support and address service requests
• To personalize your experience and improve our services
• To send important updates, promotional offers, or newsletters
• To comply with applicable laws, regulations, and tax requirements

3. Communication and Notifications

We use multiple verified channels to communicate with users:

• Meta WhatsApp API – for order updates, invoices, and support messages
• AWS SNS – for SMS notifications
• Email Services – for receipts, newsletters, and marketing updates

You may receive messages via these platforms for both transactional and limited promotional purposes. You can unsubscribe from marketing communications anytime through provided links or by contacting us.

4. Data Retention

• We retain user information for as long as the account remains active or as required by law.
• Even after account deletion, we may retain limited information such as invoices, transaction proofs, and associated contact details (email/mobile) for legal, taxation, or reconciliation purposes.
• Users who wish to delete their data entirely, including from newsletters or marketing lists, can contact us directly or unsubscribe from promotional messages.

5. Cookies and Analytics

• We may use cookies, pixels, and similar technologies to enhance user experience, store preferences, and analyze traffic trends.
• In the future, we may integrate tools such as Google Analytics or similar services for improving our website and user experience.
• Users can manage or disable cookies through their browser settings, though some features of the Platform may not function properly without them.

6. Data Sharing and Disclosure

• We do not sell, rent, or trade your personal data with third parties.
• Information may be shared only with:
  • Razorpay – for secure payment processing
  • Delivery Partners – for logistics and fulfillment
  • Authorized Service Providers – for communication (AWS SNS, Meta WhatsApp, email delivery)
• All such third parties are bound by strict confidentiality and data protection obligations.

7. Data Security

• We employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
• Sensitive data (like passwords) are stored in encrypted format.
• Despite our best efforts, no system can be guaranteed to be 100% secure. Users are encouraged to protect their login credentials and devices.

8. User Rights and Control

You have the right to:

• Access or review your data stored with us
• Update, modify, or delete your account information
• Withdraw consent to marketing communications
• Request complete deletion of your data (subject to legal retention requirements)

Requests can be made by contacting us at the email provided below.

9. Third-Party Links

Our Platform may contain links to third-party websites (e.g., payment gateways, delivery tracking). We are not responsible for the content, privacy, or security practices of these third-party sites.

10. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect information from minors. If we become aware of any such data, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised date.

12. Grievance Officer / Contact Information

For questions, concerns, or data deletion requests, please contact:

Grievance Officer: Sumita Jain

Email: jain.n.iyer1@gmail.com

Phone: +91 92222 20772 / +91 98194 61778

Address: 6/53 Shankar Niwas, Ground Floor, V.A Ojha Marg, Bhaudaji Cross Road No.9, Matunga (E), Mumbai - 400019, Maharashtra, India